1. Who we are

Naiker Automation Hub provides done-for-you sales and marketing automation for clinics, real estate businesses, and travel & tour agencies. Services may include CRM setup, WhatsApp and email automation, booking systems, and marketing funnels.

For the purposes of the DPDP Act, Naiker Infotech (operating as Naiker Automation Hub) is the Data Fiduciary responsible for determining how and why your personal data is processed.

2. Personal data we collect

We collect personal data that you voluntarily provide, and limited technical data generated when you use our website or interact with our ads.

2.1 Data you provide directly

Through Meta (Facebook/Instagram) instant lead forms, website contact or enquiry forms, WhatsApp, email, phone, or demos, we may collect:

• Full name
• Email address
• Phone number
• Business name and type (e.g. clinic, real estate, travel & tour)
• Business details you choose to share (e.g. location, website, size, current tools, requirements)
• Message or enquiry content
• Preferred contact method and timing, if you provide them

2.2 Data from Meta lead ads

When you submit a Meta instant lead form for Naiker Automation Hub:

• Meta collects the information you enter on the form and shares it with us as the advertiser.
• We receive that lead data through Meta’s tools (e.g. Meta Business Suite / Ads Manager / Lead Access API or equivalent) so we can contact you about our services.
• Meta processes data under its own policies; please also review Meta’s Privacy Policy.

2.3 Website and technical data

When you visit naikerinfotech.com or related pages, we or our service providers may automatically collect:

• IP address, browser type, device type, and approximate location derived from IP
• Pages viewed, referring URL, and timestamps
• Cookie and similar identifier data (see Section 9)

We do not knowingly collect sensitive personal data beyond what you choose to include in an enquiry message. Please do not submit health records, financial account numbers, government ID numbers, or other sensitive information unless we specifically and lawfully request it for a defined purpose.

3. Why we use your personal data (purposes)

We use your personal data to:

1. Respond to enquiries — contact you about Naiker Automation Hub services, answer questions, and follow up on Meta lead forms or website submissions.
2. Provide quotes, demos, and proposals — prepare and send information relevant to clinics, real estate, or travel & tour automation needs.
3. Communicate by channel — reach you via WhatsApp, SMS, email, and/or phone calls using the contact details you provided, for sales and service-related communication related to your enquiry.
4. Deliver and support services — if you become a client, use your data to set up and operate CRM, messaging, booking, funnel, and related automation as agreed.
5. Improve our offerings — analyse aggregated enquiry trends (e.g. industry interest) to improve our website, ads, and services, in ways that do not identify you where practicable.
6. Comply with law — meet legal, regulatory, tax, or dispute-related obligations.
7. Protect our business — prevent fraud, abuse, or security incidents, and enforce our terms.

We will not use your personal data for purposes that are incompatible with those above without a fresh legal basis (including fresh consent where required).

4. Legal basis and consent

Under the Digital Personal Data Protection Act, 2023, we process personal data on the following bases, as applicable:

• Consent — for Meta lead ads and marketing/sales outreach (WhatsApp, SMS, email, calls) related to your enquiry; you consent by submitting the lead form or enquiry and any separate consent checkboxes we present.
• Legitimate use / contractual necessity — where processing is necessary to respond to your request, prepare a quote or demo, or perform a contract with you.
• Legal obligation — where we must retain or disclose data to comply with applicable law.

You may withdraw consent at any time (see Section 8). Withdrawal does not affect processing already lawfully carried out. If you withdraw consent required for a service, we may be unable to continue that service.

5. How we share personal data

We do not sell your personal data.

We may share personal data only as needed for the purposes above:

Anyone acting as our processor is expected to process personal data only on our documented instructions and to implement reasonable security measures.

6. Retention

We retain personal data only as long as needed for the purposes in this Policy, or as required by law:

• Leads and enquiries — typically for a reasonable period after last contact so we can follow up and maintain business records, unless you request erasure earlier and no legal retention duty applies.
• Client / contract data — for the duration of the engagement and thereafter as needed for warranties, accounting, tax, or legal claims.
• Technical logs — for shorter operational periods unless needed for security investigation.

When retention is no longer necessary, we will delete or anonymise personal data in a secure manner.

7. Security

We implement reasonable technical and organisational measures appropriate to the nature of the data and our operations, which may include access controls, encrypted transmission where supported, secure hosting, and staff awareness. No method of transmission or storage is completely secure; we cannot guarantee absolute security, but we work to protect your data against unauthorised access, loss, or misuse. If a personal data breach occurs that must be notified under applicable law, we will follow required procedures.

8. Your rights under the DPDP Act, 2023

Subject to the DPDP Act and applicable rules, you may have the right to:

• Access information about the personal data we hold about you
• Correction and updation of inaccurate or incomplete personal data
• Erasure of personal data when it is no longer necessary for the stated purpose, or when you withdraw consent and we have no other lawful basis to retain it
• Withdraw consent previously given for processing (e.g. marketing contact via WhatsApp, SMS, email, or calls)
• Grievance redressal — raise a complaint with us about how we handle your personal data
• Nominate another individual to exercise your rights in the event of death or incapacity, where the DPDP Act so provides

How to exercise rights or withdraw consent

Email us at info@naikerinfotech.com or call +91 9422393661 (WhatsApp), stating your name, the contact details you used in the enquiry or lead form, and your request (access, correction, erasure, or withdrawal of consent). We will respond within the timelines required by applicable law.

Grievance contact

For privacy or data-protection grievances related to Naiker Automation Hub / Naiker Infotech:

• Email: info@naikerinfotech.com
• Phone: +91 9422393661 (WhatsApp)
• Address: Naiker Infotech, Loutolim, Goa, India

If you are not satisfied with our response, you may escalate to the Data Protection Board of India or other authority as provided under the DPDP Act and related rules, once applicable.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Keep the site working (essential cookies)
• Understand traffic and usage (analytics)
• Support advertising and remarketing where enabled (including Meta Pixel or similar tags, if deployed)

You can control cookies through your browser settings. Blocking some cookies may affect site functionality. Third-party cookies (e.g. Meta) are governed by those parties’ own policies.

10. Children

Our services and ads are directed at businesses and adult decision-makers (clinics, real estate, travel & tour). We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact info@naikerinfotech.com and we will take appropriate steps to delete it.

11. International processing

Naiker Infotech is based in India. Your data is primarily processed in India. Some service providers (including Meta and cloud or messaging vendors) may process or store data in other countries. Where cross-border transfer occurs, we will do so in line with the DPDP Act and applicable rules.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The Effective date at the top will change when we do. The current version will be posted on this page (and linked from our Meta lead forms). Continued use of our forms or services after an update constitutes notice of the revised Policy; where the DPDP Act requires fresh consent for a material change, we will seek it.

13. Contact us

For questions about this Privacy Policy or your personal data: